The way Austrians use exclamation marks in business correspondence has always irritated me.

July 4, 2007 at 10:20 am | Posted in Austria | 3 Comments
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I canceled the contract with my ISP because I am moving to Vienna. I wasn’t sure whether the cancellation was effective or not, because my internet was always buggy – it didn’t work anymore, but that could still have been just a temporary flaw, in particular because my email address was still working. I sent one last email to them trying to find out why that was the case. Here is the reply I got (in translation) – what’s going on with Austrians and exclamation marks?:

Dear Ms. Master Anaj Jones! *

The cancellation has already been done!

The email address is going to continue to exist!

We hope to have been of service to you with this message.)**

*) Austrians are obsessed with titles. If you have a master’s degree (“Magister”), they’ll address you as such.

)** Original:

Sehr geehrte Frau Mag. Anaj Jones!

Die Kündigung ist bereits erledigt!

Die Mailadresse bleibt weiterhin bestehen!

Wir hoffen, Ihnen mit dieser Mitteilung gedient zu haben.


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